I was facilitating a class on communications several years ago as part of a leadership training program at one of my client’s company. During the workshop I heard one of the front line superintendents say something truly remarkable.
This individual remarked, “I don’t need much management training. I just tell them and they do it.”
Perhaps there’s a variety of issues you might take with this individual, but the one I focused on was the poor success rate in communication through just telling somebody something. It does not matter what tone of voice you use, how loud you say it or how many times you say it. Telling someone something is not a very effective form of communication.